Merritt J. Drouillard

 

Applications Support Engineer

Proven Applications Support Engineer with extensive experience in the business industry. Configuring, testing, upgrading, and troubleshooting enterprise software. Excellent ability to partner and collaborate with all levels in the organization achieving success and surpassing customer expectations.

Key Competencies

Applications Support ▪System Administration ▪ Fiber SAN Support ▪ Systems Integration and Migration ▪ Performance Monitoring and Optimization ▪ Customer Relations Management ▪ Multi-Task Multiple Projects ▪ Disaster Recovery/Strategic Planning

Technical Proficiencies

 

Platforms:  SUNOS, HPUX, AIX, LINUX, Windows 2003, XP, Red Hat Linux

Networking: LAN, WAN, TCP/IP, DNS, NFS

Software: Netbackup 6.5.4, Legato Networker, Connectrix Manager, Cisco Fabric/Device Manager, NetApp Sanscreen5.1, Veritas VCS/Veritas Foundation Suite, System V Packaging, and IBM Sametime Client, VMware Workstation, Lotus Notes, CA Workload Automation (AutoSys), Axway(Tumbleweed), WebMethods, Peregrine Ticketing, JIRA Ticketing System, HP PPM Package Deployment Tool, Geneos Advanced System Monitoring Tool, Oracle Developer, and Splunk.

Hardware: Brocade Fiber Switches ED-140M, ED-10000M, Cisco Fiber Switches MDS-9500, MDS9513, Fujitsu Prime Power 200, 400, 450. SUN Enterprise E10K, Sun Fire F15K, 280, 480, 3500, and 4500.

 

PROFESSIONAL EXPERIENCE

Citi Bank, Tampa FL            2016 - 2016

Application Support Analyst

 

·   Performs functions related to implementing the process that coordinates changes/releases across all controlled application environments (UAT/QA, COB and/or Production).

·   Build and deploy system packages for UAT and Production environments.

 

JP MORGAN CHASE, Tampa, FL                                     2013 - 2015

Production Systems Analyst

 

·   Administer a Unix/Linux based platform with over 5000 clients; responsibilities include working with clients via phone or email to resolve production connectivity issues or file encryption problems.; assist clients in the renewal of their security credentials SSL, SSH, AS2, and PGP.

·   Monitor application health of the platform which processes about 50,000 files per day and moves close to $1B worth of files per day, including ACH and wire payments.

·   Drive and engineer migration updates to improve the functionality of the Host to Host application across multi-functional teams.

·   Manage and provide system production support for all Asian-Pacific customers; includes resolution of system problems and escalated issues ensuring highest level of functionality/utilization in order to meet all Service Level Agreements (SLA).

MEDHOK Health care solutions, Tampa, FL                                            2011 - 2012

Production Control Analyst

 

·   Managed all Web Based applications in a production and test environment.

·   Installed and tested patches on Linux servers; ran SQL queries to check the system integrity.

·   Developed and installed plug-ins for the system monitor tool Nagios; integral part of in bi-yearly Disaster recovery exercises.

VERIZON DATA SERVICES, Tampa, FL                                            1992 - 2011

Systems Engineer / Netbackup Support (2010 – 2011)

 

·   Managed all Backups and Restores utilizing Symantec's Netbackup6.5.4.  Configured, tested, and ran backups or restores across multiple platforms i.e. Solaris, HPUX, AIX, Linux, and Windows 2003.

·   Decreased overall backup time of all servers by migrating backups onto a private network.

·   Reduced recovery rate by 50% of Disaster Recovery by re-engineering DR site.

·   Upgraded Netbackup from 5.1 to 6.5.4 for all servers.

 

 

Systems Engineer (2008 - 2010)

 

·   Worked as a 1^st level production Support Engineer.

·   Partnered with EMC vendor to test, troubleshoot, and replace hardware on Brocade Fiber Switches ED-140M, ED-10000M Cisco Fiber Switches MDS-9500, MDS9513.

·   Opened service records via EMC Powerlink. Utilized NetApp Sanscreen 5.1 tool for Troubleshooting. Backup and restore files for customers using EMC Legato Networker and Symantec Netbackup 6.5.4.

·   Selected by management to take lead role in major outages to assist customer in follow-up of problem resolution.

·   Documented procedures to streamline problem reporting to 3^rd level support as well as reporting to upper management.

 

Systems Engineer/ UNIX System Administrator (1992 - 2008)

 

·   Managed all SUN Solaris and Fujitsu Production and Test servers.

·   Installed, configured, and managed Veritas VCS, Foundation Suite Volume Manager, middleware packages such as eTRUST (SEOS), weblogic, BMC Patrol. Managed IBM AIX4.1 production and test servers. Korn shell scripting and debugging.

·   Setup and configured LINUX on x86 platforms. Configured EMC fiber configuration for fiber drives and tapes.

·   Used troubleshooting tools such as SUN explorer and Fujitsu FJSnap to correct server issues and escalate to vendor to minimize downtime.

·   Spearheaded the installation of T1 and Frame Relay circuits between alliance companies and GTEDS in order to meet the business needs of the CABSII project.

 

MILITARY EXPERIENCE

 

United States Air Force (USAF), Sergeant / E4, Crypto Systems Specialist 1983-1987

·   Honorable Discharge

·   Install, repair, and operate military cryptographic equipment

·   Armed Services Award

·   Top Secret/SCI Full Scope Clearance

 

 

EDUCATION & TRAINING

 

National Institute of Technology – Livonia, MI; Diploma - Electronic Engineering Technology